01 06 2023

Medi Sense Clinic is committed to protecting the privacy of its users visiting its website and those visiting the medical facility physically for any services. This Privacy Notice describes how we collect, use, disclose and protect your personal information when you visit our website (www.medisenseclinic.com) and during your physical visit to Medi Sense Clinic.

By accessing or using our website, you consent to the terms and practices outlined in this privacy notice. During your physical visit to Medi Sense Clinic, prior commencement of any services, you will be informed to provide consent through a General Consent form which is available at the reception or shared with you through Medi Sense Occ. & Admin Coordinators while you schedule your appointment at Medi Sense Clinic.

1. Information we collect

We may collect personal information that you voluntarily provide to us when you interact with our website. The personal information will also be collected during your physical visit to Medi Sense Clinic to avail the medical services. The personal information may include your name, email, address, postal address, phone number, email address, Identification ID etc or any other information that could be used to identify you personally.

We may also automatically collect certain information when you visit our website such as your IP address, browser type, operating systems, referring URLs, and other technical information. This information is collected through cookies, web pages and other tracking technologies.

• • Use of Information:

We may use the collected information for the following purposes:

• • Provide and Improve Services – To provide, personalize and improve your experience on our website, to ensure the right medical services are offered and served to you during your visit to Medi Sense Clinic and to respond to your inquiries or requests.
    • Communication – To communicate with you, send you updates, newsletters, promotional materials, and other information relating to our services to which you have consented.
    • Analytics and Research – To analyze trends, track user activity, and gather demographic information to improve our website and develop new offerings.
    • • Legal Compliance – To comply with applicable laws, regulations, legal processes, or enforceable government request, and protect our rights, privacy, safety, or property.

• • Sharing of Information:

We may share personal information in the following circumstances:

• • Service Providers – We may engage trusted third-party service providers to perform services on our behalf, such as hosting our website, analyzing data, providing customer support, or third-party applications for emailers, newsletters etc. Personal information may also be shared with the affiliated service medical providers in the event any referrals are recommended on completion of the services at our medical facility – Medi Sense Clinic. These referrals may be for outsourced laboratory investigations or specialist services unavailable within Medi Sense Clinic.
    • Business Transfers – If our medical facility is involved in a merger, acquisition, sale of assets, or bankruptcy proceeding, your personal information if available with us may be transferred as part of the transaction. We will notify you via email, or prominent notice of such activity will be posted on our website of any change in ownership or control of your personal information.
    • • Legal Requirements – We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e,g, Dubai Health Authority, Ministry of Health, Courts or any government agencies) and to insurance companies through whom if any services were availed at Medi Sense Clinic.

• • Data Security

We have implemented reasonable security measures in accordance with industry practice to protect the personal information we collect. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

• • Your Choices, Rights and Responsibilities

• • You gave certain rights and responsibilities when you opted to get served at Medi Sense Clinic or may have agreed to share information via email, website, etc.

For your rights in the medical facility, Click Here.

For your responsibilities in the medical facility, Click Here.

• • For online and website access:

• • Opt-out – You may choose to opt-out of receiving promotional communications from us by following the instructions in those communications or contacting us directly.
    • • Access, Correction and Deletion – You have the right to access, correct or delete the personal information we hold about you.

• • For access and correction: During your visit to the medical facility, you can update your personal information through information shared with us via Registration form. You may also ask for your personal data for re-verification when your registration process is undergoing for completion of the services at the Medical Facility.

• • Deletion – Being your data available with us in our HIS and in the form of medical records mainly, your data requires to be maintained with us for a period of 5 years as mandated by the Regulatory body, if you are an expat. If you are a local, the data requires to be maintained for a period of 10 years. The data may be maintained with us for a specific period as in agreement with your Company, if the medical were completed at any of our medical facility. The deletion of such personal data is carried out in accordance to the best industry practice.

You may also contact us using the information provided at the end of this Privacy Notice to exercise such rights as above mentioned.

• • Third-Party Links

Our website may contain links to a third-party websites or services that are not controlled or operated by us. Also, when you are referred to another medical facility for speciality services, the data or information shared for you to avail a smooth operational flow at the referred facility, this Privacy Notice does not apply here. We will not be responsible for the referred medical facility or to the links at website.

We encourage you to review the privacy policies of any third party website or medical facility you visit.

• • Childrens Privacy

Our website is not intended for children under the age of 16. Also our Clinic is a Adult Clinic hence services rendered at the medical facility is for adults above 16yrs old.

We do not knowingly collect personal information from the Child under the age of 16yrs old. If you believe you we may have collected information from a child under 13, please contact us immediately and we will take appropriate steps to remove such information.

• • Change to this Privacy Notice

We may update this Privacy Notice from time to time. The updated version will indicate as updated “Effective Date” at the beginning of this Notice. We encourage you to review the Privacy Notice periodically for any changes. Your continued use of our website and the services at our medical facility following the posting of changes constitute your acceptance of such changes.

• • Contact us

If you have any questions, concerns or request regarding this privacy Notice or the handling of your personal information, please contact us at.

Mr. Rajeev Nair/ Dr. Laura Elena Tepelus

Executive Director/ Managing Director

Contact no: 00971 4 380 98 03

Email Address: [email protected]

Thank you for reading our Privacy Notice.